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Build a chatbot

What is a Chatbot?

Chatbots are the new apps that live in your customers’ favorite messengers, website or app and provide them with one-on-one communication with your brand.

These smart talking bots easily integrate into your digital strategy, enrich your business roadmap, and help you enhance customer satisfaction.



Intelligent digital solution for personal communication

Human-like agent

Chatbots work as personal assistants for your customers. Holding real-time online conversations, bots easily handle all routine queries that don’t require human interaction and match specific customer requests with your best fit business offerings.

Driving sales

Create a chatbot to collect customer data and turn it into your competitive advantage. Bots memorize user location, age, gender, preferences, purchase decisions and buying habits. In other words, they help you understand your clients better and know what to sale, when, and how.

Customer service

Customer service chatbots work as personal agents able to carry out multiple conversations at the same time. Capable of learning, chatbots use their memory to provide relevant answers to more and more complex customer queries and improve customer support significantly.

Brand Presence

Develop a chatbot for popular messengers such as Facebook Messenger, Slack, Skype, WeChat, Kik. With messenger bots your business engages billions of messaging app users directly – no new interface to learn, no more apps to download, no logins or passwords, plain text only.

How Chatbot Works

Try Shoppie–demo bot Digiteum team built to show the power of chatbot technology in retail.


We design, build, and deliver custom self-learning chatbots for multiple platforms

Chatbot strategy


Build individual chatbot strategy based on your business specifics and goals

Turn chatbot benefits and capabilities into your competitive advantage

Focus on your customer: create a chatbot where your customers are

Chatbot Conversational UX

Conversational UX

Chatbot design: create user experience based on natural language conversation

Build smooth customer journeys using well-designed dialogues

Enrich a custom chatbot with your brand’s personality and tone of voice

Chatbot development


Build a chatbot for popular messengers, SMS, your website or app

Provide seamless integration with your digital assets and infrastructure

Enhance your chatbot with the best NLP/AI engines and third-party systems

Chatbot support

Support and QA

Monitor and track user behaviour to improve your chatbot performance

Provide continuous chatbot maintenance to save your competitive advantage

Train, scale up, and enhance chatbot capabilities to fit your business needs


Reach your customers throughout messengers, apps and website

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    1 Billion+ users

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    5 million users

  • Skype chatbot


    300 million users

  • Telegram chatbot


    100  million users

  • Amazon Echo chatbot


    8.2 million users

  • Kik chatbot


    300 million users

  • WeChat chatbot


    900 million users

  • Website chatbot


    your web traffic


There’s a bot for everyone

On average, it takes at least 20 searches for a user to find a trip. Chatbots squeeze these queries into one simple chat. Virtual travel agents book flights, give travel advice, update, match with travel providers and find the best deals.

  • Hotel bots help clients find the travel best hotel prices. Comparing thousands of offers from hundreds of vendors simultaneously, travel bots easily find perfect options and even contact hotels to negotiate on the deal.
  • Travel assistant bots help customers find flights for specified locations and dates. Customers chat with a travel agent bot, provide a city and dates, and get a wide variety of possible flights at a rate of light.
  • Does your customer already have a flight? Customer service bot can keep up-to-date on flight status: check for delays, remind arrival time, inform on gate numbers, and much more. 
chatbot development for Travel Industry

At least 43% of US adults find it hard to understand consumer finance; 80% would benefit from professional advice. Chatbots automate this assistance helping people find and compare financial products and services.

  • Banking chatbots allow users to transfer money, check their balance, credit score, and spending limits, use online banking with voice commands, and ask for financial advice without any need to contact banks directly.
  • Using chatbot service, financial organizations can broadcast and inform customers on the latest market updates, stock quotes, exchnge rates, upcoming deals. 
  • Chatbots can work as personal finance assistants: search for the best credit cards and rewards, collect consumer information, match users with financial products, and connect with a human agent if needed.
chatbot development for finance industry

Retail ecommerce companies deal with 70% of abandoned cart rate and the losses from poor customer service on mobile. Chatbots solve these problems suggesting efficient customer service and faster response on messengers.

  • Shopping bot can become a personal assistant that uses conversation to determine the shopper’s intent and personalize provided recommendations based on shopper’s purchase habits.
  • Retail chatbots can make gift suggestions, process orders, manage “out of stock” products, notify on product availability, send shipping and delivery updates, and collect customer feedback.
  • Store finders can handle frequent customer queries, for example, where to find specific products or stores. Shopping bots help users make purchase decisions, offer discount codes, upsell or cross-sell other products. 
chatbot development for ecommerce industry

74% of Millennials are willing to trust chatbots at restaurants. Tech savvy generation, Millennials specifically favor food bots that save their time making express food order, table reservations, and cooking advice. 

  • Food ordering and delivery chatbots help people order food, customize delivery time, check out and pay, and receive confirmations right in their messengers. 
  • Cooking bots and advisory bots allow users to search for recipes and find store locations. Since over 50% of recipe searches happen in grocery store aisles, your bot may be of great use to your customers.
  • Food bots can manage marketing campaigns, drive sales, and contribute to brand awareness. Bots offer free samples and giveaways, sell giftcards, advertise activities in the venues and update on schedules and events.
Chatbots for food industry

Recent polls show that 60% of patients are willing to communicate with care givers electronically. Chatbot technology is a user-friendly tool for digital healthcare experience. Applying health bots, patients easily handle routine tasks via chat.

  • Chatbots connected to various medical databases help patients optimize their medical search and provide data on diagnoses, treatment and medications more efficiently.
  • Bots can provide data on healthcare related issues, send recommendations from accredited doctors, connect to specific specialists in case of first indications of certain symptoms, and call ambulance if needed.
  • Chatbot development companies already build the bots that help doctors and nurses keep patient records updated, stay connected and updated, and perform smart search and medical data management.
chatbot development for healthcare industry


We are proud of our bots!

    Alexa Chatbot:
    Book of the Day Skill

    Alexa Chatbot Skill uses voice audio interface to recommend and sell books via Amazon or Audible, engage readers and keep them updated on what’s new on the shelves.


    • Voice audio interface integrated into familiar environment of Amazon Alexa
    • Direct brand-to-customer communication via digital personal assistant
    • Integration with third-party services (Audible) and point of sale (Amazon)
    • Marketing tool to broadcast and update customers on products and services

    Hindi Chatbot
    for Oxford Dictionaries

    Hindi chatbot uses gamification to help learners and scholars study Hindi and enlarge their vocabulary. Chatbot encourages users to leave feedback and contribute to Oxford online Hindi Dictionary.


    • Integration with Oxford Dictionaries lexical data storage
    • Conversational interface with rich dialog scenarios, gamification and edutainment
    • Customizable solution with broad potential across platforms and industries
    • Marketing tool that encourages users to contribute to its hosting website
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    Pan Macmillan Bot

    This Facebook chatbot is a smart agent that helps people choose and order books online, tailors its recommendations specifically to the customer’s needs, and broadcasts the publisher’s products right in Messenger.


    • Personalised book recommendation built on user input analysis 
    • Integration with third-party services and connection with the point of sale (Amazon) 
    • Failure analysis and customer journey improvement 
    • Product broadcasting and availability updates sent to customers directly via Facebook Messenger 

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