Client

The client is a UK-based telecom company with flexible and affordable mobile plans. They quickly expanded into Northern and Western Europe and built up a user base of over 7 million people.

As the number of their customers grew fast, they had to make sure their systems could handle it without slowing down or losing quality.

When we first met the company, they were already in the middle of upgrading their online platform — improving their websites and self-service portals to make them faster, more secure, and easier to use.

The company had ambitious plans and a large in-house team. But they needed more specialists to get things done. They had already tried working with a few tech vendors, but the results didn’t meet expectations — projects dragged on, and the quality wasn’t up to the telecom operator’s standards.

That’s when Digiteum stepped in.

Our role

The telecom provider has high standards for quality and strict security and compliance requirements — and we passed them all. That’s how we started working with the client back in 2022, and we’ve been collaborating ever since.

Our job was to bring senior tech expertise to help with two main categories of tasks:

Migrating their self-service portals to a more scalable and advanced system.
Improving their local websites and portals to attract more European customers.

The client knew what they wanted but stayed open to new ideas, giving us a chance to suggest solutions and find the best way forward.

Within the project, we cover everything from engineering and DevOps to security checks, making sure every part of the development process was solid.

Their internal team includes dozens of tech engineers, and we fit right in, working side by side with them. As the project moved along, our team stayed flexible — scaling up or down depending on what was needed at the time.

Looking for a tech team that is reliable, transparent, and tech-savvy? Digiteum has the vision, skill, talent, and tools to bring your project to life.

Contact Digiteum

Self-service portal migration and improvement

Digiteum has been working on multiple projects to improve the portal experience.

Our scope includes:

Migrating from an outdated eCommerce platform to a modern CMS and React frontend for a fast, interactive web experience.
Migrating 7 million users to a more scalable and secure Identity & Access Management (IAM) with two-step authentication.
Developing a system to separate products for new and existing customers. This offers a personalized experience and targets the right products for each group.
Adding new features to the self-service portals. Customers can connect multiple SIM cards, purchase specific numbers, view available numbers, order a free SIM card, and share one subscription plan across multiple devices with eSIM technology.
Developing an AI-based smart FAQ section that allows users to ask questions in simple, natural language. It reduces live chat and support calls while constantly getting better thanks to user feedback and our work with the Data Science team.
Updating the design to improve user experience and page speed.
Providing ongoing support with best DevOps practices to keep the platform, features, and services up and running without issues.

Highlights

Migrating 7M+ user accounts to a more scalable and secure setup.
Providing a personalized user experience for new and existing customers.
Implementing new features to the self-service portal that give users more control over their accounts.
Adding AI-based smart FAQ to answer questions fast — no need for live chat or calling the support center.
Managing integrations with internal tools and third-party systems like Microsoft, Aklamio, and Propello.
Updated tech stack, including React, AEM, Node.js (Express), GraphQL, Redux, and more.
Modern engineering and deployment practices: CI/CD, code reviews, DevOps, unit tests, security checks.

Need a hand building or improving your portal? Let’s talk!

Contact Digiteum

Self-Service Portals for Telecom

Client

Our role

Self-service portal migration and improvement

Highlights