Technical Support Engineer

We are seeking an experienced Technical Support Engineer (L2) to join our team and support our client’s mission-critical ERP system. This is a great opportunity to work in a dynamic environment with a high level of autonomy and growth potential.

Join our team of experts as a Tech Support Engineer.

Responsibilities

Provide in-depth technical support for ERP system users (internal and external)
Troubleshoot and resolve issues related to system performance, data integrity, and user access
Escalate complex problems to Level 3/Engineering as needed
Collaborate closely with cross-functional teams (Product, Dev, QA)
Maintain documentation for incidents, resolutions, and known issue
Support system upgrades, patches, and data migrations

Requirements

3–4 years of experience in technical support or systems administration
Strong troubleshooting skills in ERP systems (SAP, Oracle, MS Dynamics, or custom ERP platforms)
Experience with SQL and reading/debugging logs
Excellent communication skills in English (C1 or above)
Strong customer-facing and problem-solving mindset
Must possess a valid Polish passport (EU work eligibility is mandatory)
Occasionally working in Gdańsk office (on site)

Nice to have

Knowledge of APIs, integrations, or scripting (PowerShell, Python, etc.)
Background in finance, logistics, or manufacturing environments
Familiarity with ITIL practices or ticketing systems (Jira, ServiceNow)

We offer

Work with small teams of highly skilled and experienced specialists who share their knowledge and welcome initiative with enthusiasm.
Competitive salary and extensive corporate life.
Flexible timesheet (we are a 100% remote-friendly company). 
Medical insurance and private healthcare.
Minimum bureaucracy – we’re people-first.

We treat all candidates equally and strongly support diversity and inclusivity across all our departments, teams, and positions. Therefore, we encourage all qualified and eligible candidates to apply regardless of gender, age, race, ethnicity, religious belief, or physical ability. We stand for equal opportunities for all our team members and support their pursuit of professional and personal growth.

Benefits